Terms of service

1. Scope

The following Terms and Conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade or independent professional activity.

2. Contracting Party, Conclusion of Contract, Correction Options

The purchase contract is concluded with RCP Handels-GmbH & Co. KG.

The presentation or promotion of goods as well as the price labeling do not constitute a binding offer. In the online shop, the customer's order is transmitted to us after pressing the order button.
The order constitutes a legally binding offer by the customer. Any right of withdrawal the customer may have remains unaffected.
Upon receipt of the order, we will immediately confirm receipt of the order by email. This order confirmation does not constitute acceptance of the contract offer, unless acceptance is expressly declared by us at the same time.
The contract between us and the customer is concluded either by our express declaration of acceptance by email or by delivery of the ordered goods.

3. Contract Language, Storage of Contract Text

The language available for concluding the contract is German.

We store the contract text and send you the order data and our Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

4. Delivery Conditions

In addition to the stated product prices, shipping costs may apply. You can find more details about any applicable shipping costs under Delivery and Shipping Conditions.

5. Payment

The following payment methods are generally available in our shop:

Credit Card

When placing your order, you provide your credit card details. After you have been authenticated as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

PayPal

During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. Further information is available during the ordering process.

Klarna Payment

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

• Invoice: The payment period is [14] days from dispatch of the goods/tickets or, in the case of other services, from provision of the service. The complete invoice terms for the countries where this payment method is available can be found here: Germany, Finland, United Kingdom, Netherlands, Norway, Austria, Sweden, Switzerland.
• Instalment Purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments under the conditions specified at checkout. The installment payment is due at the end of each month after Klarna has sent a monthly invoice. Further information on installment purchase, including the General Terms and Conditions and the European Standard Information for Consumer Credit for the countries where this payment method is available, can be found here (only available in the specified countries): Denmark, Germany, Finland, United Kingdom, Norway, Austria, Sweden.
• Direct Debit: The debit will be made after dispatch of the goods. The timing will be communicated to you by email.

The use of the payment methods invoice, installment purchase, and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit check within the framework of initiating and processing the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use can be found here. General information about Klarna can be found here. Your personal data will be handled by Klarna in accordance with the applicable data protection regulations and as specified in Klarna's Privacy Policy.

EPS and IDEAL

When paying by EPS or IDEAL, by providing your bank details you authorize us to charge the full invoice amount including any delivery and shipping costs due via the relevant credit card company/bank. The charge will be initiated upon order confirmation. In the event of a recognized withdrawal, the amount charged will be credited back to your credit card account.

6. Retention of Title

The goods remain our property until full payment has been made.

7. Transport Damage

If goods are delivered with obvious transport damage, please report such defects to the delivery agent immediately and contact us without delay. Failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.

8. Warranty and Guarantees

The statutory provisions apply with regard to warranty, unless otherwise agreed herein.

The limitation period for claims arising from liability for defects is 24 months and begins with the handover of the purchased item to the customer.

For used items, the warranty period deviates from the statutory regulation and is one year from delivery of the goods.

The above restrictions and shortening of periods do not apply to claims arising from damages caused by us, our legal representatives, or agents

• in the event of injury to life, body, or health
• in the event of intentional or grossly negligent breach of duty as well as fraud
• in the event of breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• within the scope of a guarantee promise, if agreed, or
• insofar as the scope of application of the Product Liability Act is opened.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

9. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Terms and Conditions created with the Trusted Shops legal text generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte.